Zoom Reveira

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Return Policy

Return & Replacement Policy

We offer a 7-Day Return to Replace Policy, which means you have 7 days from the date of delivery to request a return in case of issues related to size or fitting.

In special cases, returns with refunds may be considered if the customer has a genuine concern. However, due to ongoing hygiene considerations post-Covid-19, returns are currently very restricted to ensure customer safety.

Important Note

Panties are strictly non-returnable and non-refundable due to hygiene constraints.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received
  • Original tags must be intact
  • Product must be in original packaging
  • Receipt or proof of purchase is mandatory

Please note:

  • Shipping charges (to and from) will be deducted from the refund amount, as these are direct transaction costs.

How to Initiate a Return

To start a return request, please contact us at:
Email: info@zoomreveira.com

If your return request is approved:

  • We will provide a return shipping label
  • You will receive instructions on how and where to send the product

⚠️ Items sent without prior return approval will not be accepted.

For any return-related queries, you can always reach us at:
info@zoomreveira.com

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

Contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions & Non-Returnable Items

Returns and refunds will not be accepted if:

  • The product is worn, used, or altered
  • The product is not in its original condition
  • The item is purchased during a sale
  • The item is a gift card

Cash on Delivery (COD) Orders

  • COD orders are returnable
  • COD charges, along with applicable shipping charges, will be deducted from the refund amount

Exchanges

To ensure faster service:

  • Return the original item first
  • Once the return is approved, place a new order separately

Please note:

  • No product can be exchanged more than once, under any circumstances

Refunds

Once we receive and inspect your returned item:

  • You will be notified regarding approval or rejection
  • If approved, the refund will be processed to the original payment method

Please allow some time for your bank or card issuer to process and reflect the refund.